Elise Leonard

Privacy Policy

Elise Leonard (referred to as “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.eliseleonard.com.au and make a purchase from our online store.

We manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

When you interact with our website, we collect personal information necessary to fulfill your orders and provide a smooth shopping experience. This includes:

  • Identity & Contact Data: Your name, billing address, shipping address, email address, and phone number.
  • Transaction Data: Details about the specific products you purchase, transaction history, and order values.
  • Technical & Usage Data: Your IP address, browser type, device information, and data about how you browse our website (collected via cookies and analytics tools).

2. Payment Data and Security

Your financial security is critical to us.

  • All credit card and payment processing is handled securely and directly by our third-party payment gateway, Stripe.
  • We do not collect, view, or store your raw credit card numbers or banking details on our WordPress or WooCommerce servers.
  • Your payment transaction is encrypted using Secure Sockets Layer (SSL) technology by Stripe, complying with the Payment Card Industry Data Security Standard (PCI-DSS).

3. How We Use Your Information

We use the personal information we collect to:

  • Process, pack, and ship your orders.
  • Send you order confirmations, tracking details, and customer service updates.
  • Detect, prevent, and mitigate fraudulent transactions or technical issues.
  • Comply with our legal and tax obligations (such as retaining financial records for the Australian Taxation Office).
  • Send you marketing communications, but only if you have explicitly opted in to receive them. You can opt out of these at any time by clicking the “unsubscribe” link at the bottom of our emails.

4. Disclosing Your Information

We do not sell or rent your personal information to third parties. We only share your data with trusted service providers who help us run our business, including:

  • Delivery Partners: Couriers and postal services (e.g., Australia Post, Sendle) so they can deliver your physical packages.
  • Technology Platforms: Our website hosting providers, WooCommerce infrastructure partners, and email marketing platforms.
  • Payment Gateways: Stripe, to process your authorised transactions.
  • Legal Requirements: Government agencies, law enforcement, or regulatory bodies if we are strictly required to do so by law.

5. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) via WordPress and WooCommerce. These cookies allow our website to remember what items you have placed in your shopping cart, recognise you when you return, and analyse website traffic. You can choose to disable cookies through your internet browser settings, though doing so may limit your ability to use certain features on our store.

6. Storage and Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, please note that no transmission of data over the internet can be guaranteed as 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and financial reporting requirements.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccuracies. If you have a registered customer account on our site, you can view and update most of your information directly through your dashboard. For all other requests, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Updated versions will be posted on this page with an amended “Last Updated” date.

Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to access your data, or want to make a complaint regarding how we handle your privacy, please contact us.

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last updated: 20 July 2026