We want you to love your purchase. This Refund and Returns Policy outlines your rights and our obligations regarding returns, refunds, and exchanges under the Australian Consumer Law (ACL).
Our policies do not exclude, restrict, or modify any rights or remedies you have under the Australian Consumer Law.
1. Australian Consumer Law Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Major Failures
A major failure occurs when the product:
- Has a problem that would have stopped you from buying it if you had known about it.
- Is significantly different from the description, sample, or demonstration model.
- Is substantially unfit for its common purpose and cannot be easily fixed within a reasonable time.
- Is unsafe.
If a product has a major failure, you can choose to return the item for a full refund or a replacement. We will also reimburse you for reasonable return shipping costs upon receipt of a valid postage receipt.
Minor Failures
If the problem is minor and can be fixed easily, we reserve the right to offer you a repair, replacement, or refund at our discretion, executed within a reasonable timeframe.
2. Change of Mind Returns
We want you to be completely satisfied with your purchase. We offer a 14-day change of mind return policy from the date you receive your item.
- Conditions: To be eligible for a change of mind return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
- Return Shipping: For change of mind returns, you are responsible for paying your own shipping costs. Shipping costs are non-refundable.
3. How to Lodging a Return
To initiate any return (whether for a consumer guarantee or change of mind), please follow these steps:
- Contact customer support through the “Contact” page on the website within 14 days of delivery.
- Provide your full name, order number, and a clear description of the issue. If the item is damaged or faulty, please attach clear photographs.
- Our team will review your request and provide you with a Return Merchandise Authorisation (RMA) and the correct return shipping address. Do not mail items back to us without contacting us first.
4. Damaged or Lost in Transit
We pack all items securely, but if your order arrives damaged, please contact us immediately with photos of the damaged packaging and product.
If your package is lost in transit by the courier, we will work with the delivery partner to investigate. Once confirmed lost, we will arrange a replacement or full refund in accordance with your rights.
5. Refund Processing Times
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
If approved, your refund will be processed automatically back to your original method of payment (via Stripe). Please note that banks and credit card issuers can take 5 to 10 business days to clear the funds back into your account.
Last updated: 20 July 2026